Hotel Management


What is Hotel Management?

The hospitality industry has grown by leaps and bounds in the past decade. Demand for trained manpower in this industry is immense. Star hotels require trained staff for the following departments:
Food and Beverage (F&B)

  •  Housekeeping
  •  Accounting
  •  Marketing
  •  Recreation
  •  Computer Applications
  •  Financial Management
  •  Engineering
  •  Maintenance
  •  Security
  • Fire Fighting
  • Public Relations

Quest Education offers three coaching programs for HOTEL MANAGEMENT 2015 entrance preparation One Year Program for students entering class XII, weekend batch and crash course after board exams. Contact student counselor for details regarding program. Test Series is also available for students from December till exam helping in topic wise preparation.
Hostel Facilities Available Separately for Boys / Girls.
call @ 9891.344.571 for course details.

Personal Factor Being a service industry, having the right attitude is most important. The employees must have an outgoing and pleasant personality, capacity for hard work and a liking for interacting with people. The ability to keep the situation under control during any crisis, discipline, commitment and dedication is a must.

Jobs in Hotel Management

The Managers Hotel managers are responsible for the efficient and profitable operation of their establishments. The General Manager controls the finances, establishment norms to be followed by the staff while providing their services to the guests, housekeeping, food quality, decor and interiors. Assistant Managers supervise the day-to-day operations of their departments. Large hotels have Resident Managers to resolve problems round the clock. The Department Managers work under the supervision and guidance of the top management.
The Front Office
The first people to welcome guests in a hotel are the personnel in the front office. The Front Office Manager supervises the work of the receptionists, information clerk, reservation clerk and other service personnel like bell captain, bell boy and doorman. The Bell Boy assists the guests with the baggage to check in to the room.
The Bell Captain supervises the work of bell boys. The Information Clerk delivers the telephone messages to the guests through the Bell Captain.

F&B (Food and Beverage)
This department includes:

  • Culinary Unit
  • Steward Department
  • Food Service Department

Restaurant and Food Service Managers are responsible for stocks of tableware, linens, paper, supplies furniture, and fixtures cleaning. They arrange for equipment maintenance and repairs. They also have to maintain records of hours and wages of employees, payrolls, and taxes, etc. Banquet Managers are in-charge of catering assignments.

A hotel requires maintenance on a very large scale. Hotels have a house keeping department to look after cleanliness in rooms, lounges, lobby, restaurant, dining halls, parks etc. This department functions under the supervision of the Executive Housekeeper.

Executive Housekeepers are responsible for ensuring that guest rooms, meeting and banquet rooms and public areas are clean, orderly and well maintained. They train, schedule and supervise the work of housekeepers, inspect rooms and order for the necessary supplies. Housekeeping is a round the clock job .This department works in shifts.

Marketing Department

Today marketing of services is a major aspect of hotel management. Sales and marketing division works to identify the needs of prospective customers, develop stay packages to suit their needs and sell the services, which have been developed.

How to do HM ?

There are several points of entry into hotel operations’ departments and hence there are several training options.

After Class X: Room attendants, chambermaids, cooking assistants/ cooks, receptionists and bellboys are craft level workers. Some jobs (bakery, reception etc.) may need a short-duration vocational training.

After Class XII: Apprenticeship – all hotels take on apprentices.
The apprentices are paid a stipend during the training period, which may vary from
six months to two years. Hotels conduct regular classes and the apprenticeship
board conducts periodic tests.

After Class XII: Diploma/degree in hotel management – These courses are conducted by several types of institutions — government and privately managed institutions or institutions operated by chain of hotels, hotel schools conducting training program in collaboration with international hotel institutions etc. Selection to most of these courses is through an entrance exam that includes a written test, interview and group discussion.

After graduation: Graduates from any stream or from hotel management institutes are recruited as trainees for prospective management positions. There are rigorous selection tests for management trainees, which include aptitude tests, group discussions, and public speaking.

Direct entry for trades: Hotels advertise in national dailies to recruit candidates into trades such as reception, specialised cooking, laundry, health club/beauty parlour and language specialists for guest relations. Selected candidates undergo a short training.

HM Entrance Tests

To be eligible for the entrance exams, a candidate must have secured a minimum of 50% aggregate marks in the Senior Secondary School Certificate Examination (10+2).

Numerical Ability & Scientific Aptitude (30 Questions)
Reasoning and Logical Deduction (30 Questions)
General Awareness and Current Affairs (30 Questions)
English Language (80 Questions)
Aptitude for Service sector (30 questions)
Non-specified negative marking is there
Total questions-200; marks-200; Time 3 Hours
Selection is based on the NCHMCT-JEE Performance; No GD /PI
In some institutes, those who clear the written test are called for group discussions and personal interviews.


Specialized Courses  

Hotel management students can also pursue specialized training courses offered by the Institutes of Hotel Management, Catering Technology and Applied Nutrition at Mumbai and New Delhi. The duration of course may vary from six months to a year. The areas of specialization are food production management/dietetics and nutrition/teaching hotel management/housekeeping/travel and tourism/front office and tourism management/specialized hotel management.


National Council for Hotel Management and Catering Technology

National Council for Hotel Management & Catering Technology is an autonomous body under the Ministry of Tourism, Government of India. The Council centrally regulates academics for hospitality and hotel administration and other eleven structured courses of studies that are conducted at the existing 24 Institutes of Hotel Management and 7 Food Craft Institutes located in different parts of the country. All Institutes uniformly follow standardized course curricula prescribed by the Council for the twelve different professional programs. The Bachelor of Science program in Hospitality and Hotel Administration is offered jointly by the National Council for Hotel Management and the Indira Gandhi National Open University. The Three-Year program equips students with all the required skills, knowledge and attitude to efficiently discharge supervisory responsibilities in the Hospitality sector. The program also involves in depth laboratory work for students to acquire required knowledge and skills in the operational areas of Food Production, Food and Beverage Service, Front Office Operation and House Keeping. The program imparts substantial management inputs in area such as Sales and Marketing, Financial Management, Human Resource Management, Hotel and Catering Law, Property Management, Entrepreneurship Development, Computers with special focus on Tourism Studies.

Seats : 4045

Institute of Hotel Management, Aurangabad (Taj Group)

Courses offered:

  • 4-yrs.B.A. (Hons.) in Hotel Management
  • The 4 Year B.A. (Hons.) degree from University of Huddersfield, UK, which is equivalent to a degree in Hotel Management from any Indian University. (Also Recognized by All India Council for Technical Education- AICTE).
  • 4-yrs BA (Hons) – Culinary Arts:
  • 4 Year B.A. (Hons.) degree from University of Huddersfield, UK .This program, specially designed by Taj Hotels Resorts and Palaces, prepares students for careers as chefs in restaurants, hotels and commercial kitchens. The aim of the program is to assist students in examining culinary practices and relating them to modern trends. Successful completion of the program will culminate in a BA (Hons) in Culinary Arts degree by the IHM–A and Taj.
  • Size of Intake : 85

Welcome Graduate Schools of Hotel Administration, Manipal

Courses offered:

  • Bachelor in Hotel Management (4 years). Candidates have the option of joining the Integrated
  • MBA course after the completion of second year
  • Diploma in Hotel Management and Catering Technology: 3 yrs.

International Institute of Hotel Management, Kolkata/ Delhi/ Bangalore

Courses offered:

  • Degree Course “BA in International Hospitality Management” of QMUC, United Kingdom.
  • 3 year Diploma in Hotel & Catering Management.

FHRAI Institute of Hospitality Management

The Federation of Hotel & Restaurant Associations of India has setup the FHRAI Institute of Hospitality Management, with the support of its 3,000 Hotel, Restaurant and Associate members throughout the country and with academic consulting and certification from EHL, Switzerland – the first hotel school in the world.

Courses offered:

  • 4-year Program in International Hospitality Administration
  • 4-year Program in International Culinary Administration.
  • 3-year B.Sc. in Hospitality and catering Management from Sikkim Manipal University

Indian Institute of Hotel Management, Kolkata

Courses offered:

  • 3 years Diploma in Hotel Management, Catering Technology
  • 3 Years B.Sc. in Hotel Management.

Oberoi Center for Learning and Development

The Oberoi Centre of Learning and Development initiated the unique Systematic Training and Education Program (STEP) in 2004. This three-year program, provides class XII pass outs the opportunity of acquiring specific and specialized training and knowledge in The Oberoi Group’s hotels while pursuing a Bachelor of Tourism Studies (BTS) degree from the Indira Gandhi National Open University. OCLD bear most expenses on behalf of the trainee including accommodation, the fee for the BTS Degree and in addition give a monthly stipend. This program is currently hosted in eleven of The Oberoi Group’s hotels and has over 250 trainees.


  • Hotel Operations Program: This consists of time spent in various sections of the three major operations departments: Food and Beverage, Front Office and Housekeeping
  • Kitchen Operations Program: This involves training in Western and Indian kitchens and specialist operations such as bakery, pastry and cold kitchen

Institute for International Management and Technology (IIMT), Gurgaon

Courses offered:

  • B.Sc. (Hons.) in Hotel and Restaurant Management

Christ College, Bangalore

Courses offered:

  • Bachelor in Hotel Management (Bangalore University)

Army Institute of Hotel Management and Catering Technology, Bangalore

Courses offered:

  • 4-yr Bachelor’s Degree in Hotel Management (Affiliated to Bangalore University and approved by AICTE)

Guru Gobind Singh Indraprastha University

Courses offered:

  • Bachelor of Hotel Management and Catering Technology
  • No of Seats :120